Job Description

Job Title:         Inside Sales Representative/ Customer Service
Department:    Inside Sales/ Customer Service
Reports To:     David L. King, General Manager  david@southwestcorrugated.com

POSITION: SALES REPRESENTIATIVE

• SALARY: OPEN – Depending on experience.
• TRAIL PERIOD: 3 Months with reviews.
• WORK HISTORY: Applicant must have a minimum of 1+ years’ experience in sales.
• Benefits: Standard, Southwest Corrugated,Inc., provided benefits on the 90th day of employment, including the following:
• Healthcare employee/company paid
• Short and Long Term disability insurance company paid
• Life Insurance of $ 30,000.00 company paid  with a buy-up provision employee paid
• Dental Coverage available employee paid
• Sick days 5 per year for employee only if needed
• Vacation 2 weeks beginning after 1 full year of employment (Accrued monthly at 1.16 days)
• Section 125 Prepaid Medical Plan voluntary
• Holidays, 9 days per year paid
• 401K Retirement Plan on 1st week of employment (Safe Harbor company contributes 3% of employees gross weekly income into the plan) employee is not required to participate

Tasks

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers’ questions about products, prices, availability, product uses and credit terms.
• Quote prices, credit terms and other bid specifications.
• Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
• Maintain customer records, using the company’s automated systems.
• Identify prospective customers by using business directories, following leads from existing clients.
• Prepare purchase orders or letters of commitment for orders obtained, and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.

Knowledge

Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Production and Processing: Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective distribution of goods.

Skills

Speaking: Talking to others to convey information effectively.

Persuasion: Persuading others to change their minds of behavior.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Time Management: Managing one’s own time and the time of others.

Negotiation: Bringing others together and trying to reconcile differences.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities

Oral Expression: The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity: The ability to speak clearly so others can understand you.

Speech Recognition: The ability to identify and understand the speech of another person.

Written Comprehension: The ability to read and understand information and ideas presented in writing.

Written Expression: The ability to communicate information and ideas in writing so others will understand.

Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

Near Vision: The ability to see details at close range (within a few feet of the observer).

Problem Sensitivity: The ability to tell when something is wrong of is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Persons Outside Organization: Communicating with people outside the organization, and representing the organization to customers, the public, government, and other external sources; this information can be exchanges in person, in writing, or by telephone or e-mail.

Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, written form, e-mail, or in person.

Making Decisions and Solving Problems: Choose the best solution and solve problems by analyzing information and evaluating results.

Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Interacting With Computers: Using computers and computer systems.

Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish you work.

Work Context

Telephone: How often do you have telephone conversations in this job?

Contact with Others: How much does this job required the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Deal with External Customers: How important is it to work with external customers or the public in this job.

Duration of Typical Work Week: Number of hours typically worked in one week.

Electronic Mail: How often do you use electronic mail in this job?

Face-to-Face Discussions: How often do you have to have face-to-face discussions with individuals or teams in this job?
Freedom to Make Decisions: How much decisions making freedom, without supervision, does the job offer?

Structured versus Unstructured Work: To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

Impact of Decisions on Co-workers or Company Results: How do the decisions an employee makes impact the results of co-workers, clients or the company?

Level of Competition: To what extent does this job require the worker to compete or to be aware of competitive pressures?

Work Styles

Initiative: Job requires a willingness to take on responsibilities and challenges.

Independence: job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence: Job requires persistence in the face of obstacles.

Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.

Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Integrity: Job requires being honest and ethical.

Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.